Frequently Asked Questions
Can you customize products?
Yes, we offer full OEM/ODM services including CAD and 3D drawing support for custom projects.
What are your payment terms?
Standard: 40% deposit, 60% balance before shipment. Orders under $3000 require 100% T/T.
What is the lead time for bulk orders?
Generally 20-30 days for mass production, and 7-10 days for samples.
Do you provide SKD/CKD options?
Yes, we can provide separate components (fixtures, chips, drivers) to meet local assembly needs.
What is the MOQ for custom color boxes?
3000 pieces per model. For smaller quantities, we use neutral or standard brand packaging.
Is technical support available for DMX setup?
Yes, we provide technical guidance for DMX512 protocol integration and synchronized lighting system setup for fountain projects.
