Frequently Asked Questions
What is the difference between LED neon and traditional glass neon?
Our LED neon is more energy-efficient, durable, flexible, and safer than glass neon—while delivering equally vibrant and uniform lighting.
How can I design my own neon sign?
1. Submit your design idea or sketch directly to us.
2. We will create a custom digital preview and professional lighting layout.
3. You can review and confirm the design before we proceed to production.
4. Live pics and videos will be sent before shipping.
What is your production lead time and MOQ?
The MOQ is 1pcs. Production takes 3 to 5 days, and transportation takes 5 to 10 days. Samples ship within 3 days; bulk orders ship within 3-5 working days after payment.
Do the neon signs have a dimmer function?
Yes, our LED neon signs come with a dimmer on the wire for adjustable brightness.
How do I install my neon sign?
Our signs come with pre-drilled holes and mounting hardware, making them easy to hang or display.
What is your warranty and quality assurance?
We offer a 24-month warranty. We implement strict quality control: material inspection, in-process checks, 100% final testing, and aging tests. If a custom item is defective, we provide replacements or full refunds.
